diff --git a/AGENTS.md b/AGENTS.md
index 5c9d69d..96998c1 100644
--- a/AGENTS.md
+++ b/AGENTS.md
@@ -104,6 +104,16 @@ src/
 - `PublicQuery` auto-redirects scanned `zjbf-sh-*` serials to `/aftersales/:serialNumber`
 - Shared public-page chrome (logo + 备案 footer) lives in `components/PublicLayout.tsx`
 
+### Aftersales Conventions
+- Aftersales serial format is `zjbf-sh-YYMMDDNN` (daily sequence), e.g. `zjbf-sh-26052801`.
+- Service type values must use `software` / `hardware` / `maintenance`:
+  - `software`: 软件故障
+  - `hardware`: 硬件故障
+  - `maintenance`: 售后维保
+- Use label text `问题描述反馈` for `issueDescription` in create/detail/public-confirm views.
+- In admin detail page, use `工单分配` as the UI label for reassign action.
+- Signature display text should be `客户确认签名`.
+
 ### State Management
 - Use React hooks (`useState`, `useEffect`) for local component state
 - Authentication state persisted in localStorage via authApi
@@ -190,4 +200,4 @@ export default PageName;
 ### Add a new component
 1. Create in `src/components/ComponentName.tsx`
 2. Add styles in `src/components/styles/ComponentName.css` if needed
-3. Import using `@/components/ComponentName`
\ No newline at end of file
+3. Import using `@/components/ComponentName`
diff --git a/README.md b/README.md
index f29b1ea..e3dd1ee 100644
--- a/README.md
+++ b/README.md
@@ -108,7 +108,9 @@ VITE_API_BASE_URL=/api
 - 员工管理（员工赋码生成与维护）
 - 售后工单
   - 技术员创建工单、填写处理结果、提交客户确认
-  - 管理员可重新分配技术员或强制关闭工单
+  - 服务类型：软件故障 / 硬件故障 / 售后维保
+  - 新建和详情字段使用“问题描述反馈”
+  - 管理员可进行工单分配（重新分配技术员）或强制关闭工单
   - 工单状态机：待处理 → 待客户确认 → 已完成 / 已退回
 - 用户管理（仅管理员可见）
   - 创建技术员/管理员账号、修改角色、重置密码、删除用户